Kathy Kuo Home FAQs

Service FAQs

Do you offer custom upholstery?
Yes! Check out our Custom Upholstery Shop where we offer a broad selection of leathers and fabrics that you can use to create the perfect piece for your specific design style.

How do I make a custom order?
Call us up! If you’d like to place a custom order, please call us at 1-888-908-2925, and we’d be more than happy to make sure you get exactly what you’re looking for.

How far in advance do I need to place a custom order?
Eight weeks is a good amount of notice. Why do some custom orders require an additional cost? Our goal is to get you the look that you love, and while most custom ordering is available at no additional cost, some items require fabrics and materials that are extremely limited, extremely costly, and extremely difficult to work with, so they require an additional cost to ensure you the absolute highest quality product.

Can I request samples?
Yes! Being experts in design, we know the value of being able to see and feel the product you’re going to be working with. Samples can be requested via email, our online chat, or by phone at 1-888-908-2925. All of our samples are absolutely FREE with no charge, but we do require card information for our leather and wood samples to make sure they get back to us safe and sound.

Do you ship internationally?
We now ship to over 100 countries and territories. Click the flag at the top of our homepage to easily choose your shipping destination and preferred currency. Your order total shown at checkout is guaranteed at the current exchange rate.

Do you offer interior design services?
Yes! You can learn all about our interior design services HERE. We offer three design package options--Refresh, Redesign, and Renovate--so can easily find the package that fits the size and scope of your project. We offer best-in-class E-Design services for clients all over the country, and can also offer in-person services for those in the NYC and Tri-State Area. If you’re a hospitality group or specialty client, we love to collaborate. In the past, we’ve worked with celebrities like Halle Berry and Robert Redford, leading hospitality groups like Warwick Hotels, and we have done set design consulting. Regardless of your size or location, we always want to help! Give us a call at 1-888-908-2925 and ask us what we can do for you!

Where can I find examples of your work?
Examples of our work can be found on our blog the Kuotes and on our Design Services Portfolio page. We have also been featured in multiple publications like Architectural Digest, ELLE Decor, and other lifestyle magazines, all of which are documented on our press page. You may also request samples of our work by sending an inquiry via email or calling us at 1-888-908-2925.

Product FAQs

Where can I find product care information?
Read through our FAQs here for some of our most commonly asked product questions. You can also visit The Design Handbook section of our blog for tons of product care related articles, such as our Textile and Fabric Guide and our Hard Goods Guide. Additionally, some of our trickier products have a product care tab on their specific product page.

How do I care for your wood products?
For all of our wood products, our go-to is Modern Masters’ Dead Flat Varnish. Apply a few thin coats of the varnish with a dry soft sponge to protect the wood. And don’t worry—applying this varnish will not leave a sheen; instead, the varnish will retain the wood’s natural beauty while enhancing the grain (keeping you safe from splinters!) and preventing drying and cracking. If you want to apply a wax, our favorite is Howard’s Feed-N-Wax. For upkeep, make sure to use coasters and placemats to prevent unwanted stains and marks. To clean, water and a mild soap solution is perfect for any smudges.

How do I care for metal products?
Our go-to for everything metal is Rust-Oleum. They offer a variety of sprays and finishes that can be tailored to specific types of metal products, depending on your needs.

How do I care for your fabrics and upholstery?
Whether it’s the pets or the kids or… you (we promise, we didn’t see you do it, it could have been anyone!), fabric and upholstery has to be protected and will need to be cleaned. For this, we’re fierce advocates of Scotchgard. Their website gives a great breakdown of their different products. Additionally, we highly recommend reading over our own Textile and Fabric Guide, which covers everything you need to know about the fabrics and upholstery on our site in great detail!

What size chandelier should I purchase for my size dining table?
Hang your chandelier so that its lowest point is 30-34 inches from the tabletop (we always suggest leaning toward the higher end of this margin). The diameter for a chandelier hung over a table should be one foot less than the width of the tabletop to avoid hitting heads. If you want to place two smaller chandeliers over a long table, choose a diameter that’s about one-third of the width of the table. All of this information and more can be found on our blog on the Chandelier Cheat Sheet.

What size chandelier should I buy for my ceiling height?
Use this great ratio: 2.5 inches in fixture height per 1 foot of room height.

Does the height of a given chandelier/pendant include the chain/pole?
No, it is just the height of the fixture. The chain/pole can usually be adjusted.

How much wallpaper do I need for my wall?
Follow our steps, and you’ll be good to go:

1. Measure the length of each wall in inches, and then measure the height of the room from ceiling to floor in inches. Inches gives a more accurate measurement than ft.
2. Add together the lengths of each wall in the room, and then multiply that sum by the height of the room. The result will be your wall area in inches.
3. To convert to square feet, simply divide your result by 144.
4. Measure out the square footage of windows, doors and other large openings, and deduct this amount from your calculation.
5. Check the roll label for how much square foot coverage the roll gives, and ensure the roll coverage is more than the total wall square footage.
6. In general, we suggest ordering one more roll than you may need. It’s always better to be safe in these situations.

Can your wallpaper be removed?
We sell a selection of both removable and industrial (ie: permanent) wallpaper options. Need help deciding? Check out our wallpapering tips on our blog.

Can any of your lighting be rewired for international locations (Australia, Europe, etc.)?
Some of our lighting pieces have this option, but not all of them. Please call customer service at 1-888-908-2925, and our design-savvy staff can help you select a lighting fixture that has rewiring available and also suits your design.

Is your lighting UL listed?
Yes. All of our lighting is UL listed.

Southampton Store FAQs

How do I contact your Southampton store location?
You may call our store at 631-377-3213 or email us at southampton@kathykuohome.com Our store is located at 30 Jobs Lane, Southampton, NY, and is open 12PM - 5PM EST every day of the week except Wednesday, during which we are closed.

What Is Your In-Store Return Policy?
If you're not completely satisfied with your in-store purchase, we'll gladly take returnable items within 30 days of purchase if the item is unused with receipts and all original packaging. Salable items without a receipt or original packaging may be returned for store credit only.

If you purchased your item online, please call our Southampton location or contact southampton@kathykuohome.com to verify if your item is eligible for an in-store return.

Please note, fine art, vintage and final sale items are not returnable. You may view our online Return Policy here.

How do I make an in-store appointment with an interior designer?
We welcome all clients to make an appointment with our design resource center. You may either call our store at 631-377-3213 or email us at southampton@kathykuohome.com.

What trade resources are available in store?
Interior designers and trade professionals are invited to make an appointment with our design resource center, where you can bring your client to a reserved space for access to swatch and fabric samples, our full online catalog, and more. call our store at 631-377-3213 or email us at southampton@kathykuohome.com to make an appointment.

Do you ship merchandise from the store?
Yes, we ship from our store via FedEx and our local delivery carrier. Shipping fees will vary.

Can I use a Kathy Kuo Home e-gift card either in-store or online?
Yes, you may use your Kathy Kuo Home e-gift card both in-store and online. Please bring a copy of the e-gift card email received with purchase in order to redeem in-store.