White Glove Services

Some of our products are oversized, heavy, fragile or one of a kind, and may require our Premium White Glove Delivery service to ensure that your order arrives safely to your door. If you select Premium White Glove Delivery at checkout (or White Glove is required to ship), you will be charged a $199 Premium White Glove Delivery fee for one order item or a $299 flat rate fee on orders of two items or more.

When your order reaches your local delivery hub, you will be contacted to schedule a by-appointment 4-hour delivery window to receive your order. Our white glove deliveries are made Monday through Friday, 8 a.m. to 5 p.m. If you require a weekend delivery, there will be an additional cost on top of the standard Premium White Glove Delivery fee.

As part of our Premium White Glove Delivery service, we will bring the items(s) into your home, carry your item(s) up to 1 flight of stairs, and dispose of the packaging materials. Our white glove service is unable to provide assembly and construction, move existing furniture, or make any modifications to your home.

Please measure your space (doorways, elevators, stairways, etc.) before buying products from us to ensure that they will fit into your home. If a product does not fit, it will be sent back to us and outbound and return shipping charges plus a restocking fee will be deducted from your refund.

Please contact us ahead of time at 888-908-2925 if there are any delivery challenges at your home we should know about, such as multiple flights of stairs or a narrow or long driveway. Note that additional charges may apply in such instances.